Submitted by steve on Thu, 01/12/2012 - 14:48
Service Management has become an extremely complex function but at its heart is the ability to manage staff through effective scheduling and logistics. In this way it can create order within the various complex supply chains that have been woven together to form intricate networks. There is a recognisable challenge for the business to balance the demands of such a network while generating revenue, reducing costs and ensuring effective consistent fulfilment, in an ever-demanding customer environment.
